Every Lace Reverie gown is made to order. How you order decides whether it can be returned, so please read this before you buy.
Standard sizes — returnable
A gown ordered in a standard size (any numbered size on our size chart) can be returned for a refund. This applies to sale and full-price gowns alike.
- Request your return within 30 days of delivery.
- The gown must be unworn, unaltered and unwashed, with tags attached, in its original packaging.
- Refunds are made to your original payment method, less a 15% restocking fee.
- Original shipping and priority-handling fees are not refundable.
Custom sizes and customised gowns — final sale
A gown sewn to your own measurements, or ordered with any custom feature (a custom colour, a changed train length, or a neckline or sleeve change), is made only for you. It cannot be returned, exchanged or refunded.
Exchanges
A standard-size gown can be exchanged for another standard size or style within the same 30 days, in the same unworn condition. No restocking fee applies to an exchange.
If something is wrong with your gown
If your gown arrives damaged, faulty or not as ordered, email us within 7 days of delivery with your order number and photos. We will repair it, remake it or refund it in full. This covers custom gowns too.
Cancellations
You can cancel any order for a full refund within 24 hours of placing it. After that your gown is in production, and the return rules above apply.
How to return a gown
- Contact us through our contact form or at hello@lacereverie.com with your order number.
- We reply with a return authorisation and the return address.
- Send the gown back with a tracked, insured service. Return shipping is at your cost.
- We inspect the gown when it arrives and issue your refund within 10 business days. Your bank may take a few more days to show it.
Questions
Email hello@lacereverie.com or call 331-301-0327. We reply within 2 business days.